FREQUENTLY ASKED QUESTIONS

And Able products are for anyone who wants to wear clothes that make it easier for medical devices to access. You could be suffering from cancer, diabetes or anything else that requires a medical device to be inserted such as drips, injections, mammograms, stoma bags, PEG feeds and more. Our products make this process easier to deal with and are fashionable as well as practical.

It’s easy to order from us. Firstly, check the online store and find a product that you like and select what you would like to order, to include your desired colour and size. Then click the add to basket button.

If that’s all you’d like to order, click the shopping cart icon and click to view your basket. Once in your basket, you can add the delivery address, this will provide you with the delivery cost then click through to the checkout page to complete your order.

Once at checkout, please add your personal details, you will also have the opportunity to create an account (highly recommended!). Please tick the box and create your username and password. We advise that you check your order is correct before you complete the final steps.

On completion you will be redirected to our checkout to complete your payment using your account or as a guest with any payment card; before being redirected back to us which will confirm the order is complete.

You will also receive an email from us advising you of your new account details and your order. If you unable find the email, please remember to check your junk/spam folder and then proceed to select us a safe sender.

To finalise your order online, complete checkout as normal and select Standard Home Delivery as your preferred delivery choice. You will then be offered various payment options including Apple Pay, PayPal, Shop Pay and Google Pay as payment methods. You can also pay by card directly.

Once you click to proceed, you will be directed to the secure gateway to complete payment, before returning to our website for the final order confirmation.

You will receive your order confirmation email from us, along with an email confirming that you have paid for your order. If you login to your account, you will be able to track the progress of your order, but you should expect delivery within 3-5 working days where possible.

If you are ordering an item for delivery to America or Europe this could take up to 16 working days for your items to be received.

Standard UK Home Delivery orders are usually packed and sent for shipping within 3-5 working days.

Your order will usually arrive within 5 working days from your payment confirmation date. However, there may be a delay during busy periods, please bear with us! Please also be aware that you may receive your delivery over the weekend.

Standard home delivery cost will be a minimum of £3.95 for UK only with free UK delivery on orders over £100.

In addition to UK delivery, we currently ship to addresses in America and Europe.

Delivery is charged at £16.99 to these countries which can take up to 16 working days.

Your order should generally arrive within 5 working days from ordering, with deliveries typically being made between Monday and Friday; but can occasionally arrive on a Saturday.

International deliveries can take up to 16 working days.

If you are a customer within the European Economic Area (EEA), you will have 10 working days to return your order from the date of delivery receipt if you have changed your mind. The cancellation period starts from the day you have received all the items in your order. Please note this does not apply to any customised items unless faulty.

Simply return your item(s) and re-order for a replacement. If you do not require an exchange, your refund will be processed once we have received your unwanted items and they have been quality checked. We recommend that you return your items using recorded delivery to ensure you have a tracking number to assist you should there be any further queries/loss of the items been returned.

We are sorry to hear that you’ve received an item that is not in a perfect condition. It’s easy to return your faulty goods, please click the button below to get started.

Simply return your item(s) and reorder for a replacement. Your refund will be processed once we have received your faulty item(s) and it has been quality checked.

If you add your email address to sign-up for our newsletter, please note that this will be a double opt-in process which means you will receive an email (from MailChimp). On completion of your email address, you will be asked to confirm that you wish to be added to the newsletter.

If you click the link to agree to sign-up, then you will be added to our mailing list. The only information we retain is your email address and we will only send emails that we think may be of importance or interest to you, this may include special offers or promotions!

Once you are signed up, you will have the opportunity to unsubscribe by clicking the link in the email you receive from us/MailChimp.

If for any reason you aren’t receiving our emails, for instance after placing an order or contacting us (you will always be copied into any message you send us from the website), please check your spam/junk folders first as sometimes emails can end up there.

If you still can’t find them, please let us know and we will look into it for you.

Please contact our Press/Media team if you are a journalist or have a media enquiry or an interview request. Our team are usually available from Monday to Friday 9am to 5pm. However, we will always respond to enquiries sent by email.

You can reach us at info@and-able.com

If you can’t find the answer to your question, then please feel free to contact us for assistance.

We are available during normal office hours and recommend you email info@and-able.com first.