OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you will have 10 working days from the date of delivery receipt to return your purchase(s).
If you believe you have received faulty items, you may also have a right to return these items in its original condition and request a replacement or refund. You will be responsible for the return of the items to include the postage and packaging fees.
Please note, we cannot offer refunds on any cosmetics, pierced jewellery, swimwear and lingerie if the original hygiene seal has been removed or has been broken.
All returned items are quality checked – items should always be returned in a new and unused condition with labels attached and where possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
HOW TO RETURN AN ITEM
You can email us directly at email@example.com with details of why you would like to return your item and your order details. We will respond to you with information on how to complete the return.
All items to be returned to the following address:
19 Coney Street,
We are sorry to hear that you have received an item that may not be in perfect condition. So that we can get this fixed for you please head over to Contact Us page.
To enable us to assist you ASAP, please contact us and include the following information:
Your name Order number Product name and code Picture of the fault Description of the fault (The product name and code can be found on your order confirmation email).
You can also email us directly at firstname.lastname@example.org and attach the required information.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
A refund will usually take up to 21 days to be processed, this is to allow time for returning the faulty item(s) to us and to make its way through the banking system.
If you paid using PayPal, then once we have authorized the refund you will receive the monies almost immediately and an email from PayPal confirming the funds have been added to your balance/refunded to your payment card.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
Return postage will not be refunded in any cases. We will endeavour to keep you updated and send you an email to confirm your parcel has been received by us, and again when we have processed your refund.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately, we do not offer an exchange facility unless the item is faulty. Simply return your item(s) and reorder for a replacement.